Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how jlhub ("jlhub," "we," "us," or "our") collects, uses, stores, discloses, and protects the personal information of users ("Player," "User," or "you") who access or use the jlhub online casino and sports betting platform at jlhub.net and any associated mobile interfaces (collectively, the "Platform").

jlhub is committed to protecting your privacy and handling your personal data in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines ("DPA"), its Implementing Rules and Regulations, and all applicable issuances of the National Privacy Commission ("NPC"). This Policy applies to all personal data collected through the Platform, whether provided directly by you or collected automatically through your use of the Platform.

This Policy should be read in conjunction with our Terms & Conditions, which are available at jlhub.net/terms-conditions.

2. Data We Collect

2.1 Information You Provide Directly

When you register an account, make a deposit, request a withdrawal, contact support, or otherwise interact with the jlhub Platform, we may collect the following categories of personal data:

• Identity Data: Full legal name, date of birth, nationality, and government-issued identification number (e.g., Philippine National ID, passport, driver's licence, SSS/GSIS number);
• Contact Data: Email address, mobile number, and residential address (including city, province, and postal code);
• Financial Data: GCash number, PayMaya account details, bank account information (BPI, BDO, Metrobank), transaction history, deposit and withdrawal records;
• Verification Documents: Copies of government-issued ID, proof of address, and proof of payment method ownership submitted for KYC purposes;
• Account Data: Username, password (stored in hashed form), account preferences, and communication preferences;
• Support Data: Records of your communications with our customer support team, including chat logs and email correspondence.

2.2 Information Collected Automatically

When you access the jlhub Platform, we automatically collect certain technical and usage data, including:

• Device Data: IP address, device type, operating system, browser type and version, and unique device identifiers;
• Usage Data: Pages visited, games played, betting history, session duration, click-stream data, and referring URLs;
• Location Data: General geographic location derived from your IP address (country and city level only; we do not collect precise GPS location);
• Cookie Data: Information collected through cookies and similar tracking technologies as described in Section 8 of this Policy.

3. How We Use Your Data

jlhub uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your jlhub account, including verifying your identity and age (21+);
• Service Delivery: To process deposits and withdrawals, settle bets, award bonuses, and provide customer support;
• Legal Compliance: To comply with applicable Philippine gaming regulations, AML/KYC obligations, tax reporting requirements, and NPC directives;
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, underage gambling, and other prohibited conduct;
• Platform Improvement: To analyze usage patterns, troubleshoot technical issues, and improve the features and performance of the Platform;
• Responsible Gaming: To monitor gaming behavior and identify players who may be at risk of problem gambling, and to enforce self-exclusion requests;
• Marketing Communications: To send promotional offers, bonus notifications, and platform updates to players who have opted in to receive such communications;
• Dispute Resolution: To investigate and resolve disputes, complaints, and legal claims relating to your account or use of the Platform.

4. Legal Basis for Processing

jlhub processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform our obligations under the Terms & Conditions, including account management, payment processing, and service delivery;
• Legal Obligation: Processing is required to comply with applicable Philippine laws and regulations, including AML, KYC, and gaming regulatory requirements;
• Legitimate Interests: Processing is necessary for our legitimate interests in operating a secure, fair, and compliant gaming platform, including fraud prevention and platform improvement;
• Consent: Where required by law, we will obtain your explicit consent before processing your data for specific purposes, such as direct marketing communications.

5. Data Sharing

5.1 Service Providers

jlhub may share your personal data with trusted third-party service providers who assist us in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting providers, customer support platforms, and analytics services. All service providers are contractually required to process your data only on our instructions and to maintain appropriate security measures.

5.2 Regulatory Authorities

jlhub may disclose your personal data to Philippine gaming regulatory authorities, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), the Bureau of Internal Revenue (BIR), and other government agencies where required by law or in response to a lawful request.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of jlhub's assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

5.4 No Sale of Data

jlhub does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes.

6. Data Retention

jlhub retains your personal data for as long as your account is active and for a period of five (5) years following account closure, or for such longer period as may be required by applicable Philippine law (including AML record-keeping requirements). After the applicable retention period, your data will be securely deleted or anonymized.

Transaction records and betting history may be retained for a longer period where required for regulatory compliance, dispute resolution, or legal proceedings.

7. Security Measures

jlhub implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the jlhub Platform;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Password hashing using industry-standard algorithms (plaintext passwords are never stored);
• Role-based access controls limiting employee access to personal data on a need-to-know basis;
• Regular security audits, vulnerability assessments, and penetration testing;
• Incident response procedures for detecting, reporting, and managing personal data breaches.

While jlhub takes all reasonable steps to protect your data, no method of electronic transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

8. Cookies Policy

8.1 What Are Cookies

Cookies are small text files placed on your device when you visit the jlhub Platform. They help us recognize your device, remember your preferences, and analyze how you use the Platform.

8.2 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and login status to improve your experience.
• Analytics Cookies: Collect anonymized data about how players use the Platform to help us improve performance and content.
• Marketing Cookies: Used to deliver relevant promotional content to players who have opted in to marketing communications.

8.3 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the jlhub Platform. For more information on managing cookies, refer to your browser's help documentation.

9. Your Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jlhub:

• Right to be Informed: The right to be informed of how your personal data is collected and processed;
• Right of Access: The right to request a copy of the personal data we hold about you;
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to Erasure: The right to request deletion of your personal data, subject to our legal retention obligations;
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format;
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at the contact details provided in Section 13 of this Policy. We will respond to your request within thirty (30) days.

10. Children's Privacy

The jlhub Platform is strictly restricted to individuals who are at least twenty-one (21) years of age. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from an underage individual, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the Platform, please contact us immediately at the details in Section 13.

11. Third-Party Links

The jlhub Platform may contain links to internal pages and resources. This Policy applies solely to data collected by jlhub through the Platform. jlhub is not responsible for the privacy practices of any third-party services that may be integrated into the Platform (such as payment processors), and we encourage you to review their respective privacy policies.

12. Changes to This Policy

jlhub reserves the right to update or amend this Privacy Policy at any time. Where changes are material, we will notify registered players via email or an in-platform notification prior to the changes taking effect. The updated Policy will be published on this page with a revised "Last Updated" date. Your continued use of the Platform following the publication of an updated Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our Data Protection Officer:

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated. This Privacy Policy was last reviewed and updated on January 1, 2026.

Previous versions of this Policy are available upon request.